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Tammy Sergie on How AI Helps Healthcare Teams Protect Time, Care, and Trust
About this episode
Transcript
In this episode of the Future Proof HR podcast, Jim sits down with Tammy Sergie, CHRO and Privacy Officer at Edgewood Health Network in Canada, to talk about what AI adoption looks like inside a healthcare environment facing funding pressure, staffing shortages, and constant change. Tammy explains why AI is not just a cost-control tool for healthcare teams. It can help people spend less time on repetitive work and more time on the human moments that matter most.
Tammy shares how mental health and addiction care creates a unique talent challenge. The work is deeply human, often emotionally demanding, and difficult to scale when clinicians and nurses are in short supply. Against that backdrop, she explains how her organization is testing AI in call center triage, clinical note-taking, patient data analysis, and an HR support bot named Eva.
A major theme of the conversation is trust. Tammy talks about why AI initiatives need human oversight, clear guardrails, visible feedback loops, and communication that connects every change back to the employee experience and the patient experience. She also explains why frontline champions matter more than top-down announcements when organizations want AI to actually stick.
The episode is a practical look at how HR can lead AI adoption without losing sight of the people doing the work. For Tammy, productivity only matters when it gives time and focus back to employees and improves the care experience for patients.
Topics Discussed:
Why Canadian healthcare funding creates pressure for HR and workforce planning
How mental health and addiction care face different staffing realities than public healthcare
Why do private healthcare organizations compete differently for clinicians and nurses?
How employee experience becomes a talent strategy when compensation has limits
Where AI is being used in call center triage, clinical note-taking, and HR support
Why an HR bot can support employees in a 24/7 healthcare environment
How change fatigue affects AI adoption on the front line
Why executive alignment is not enough without frontline champions
How feedback loops, pulse checks, and town halls make AI rollouts more visible
Why guardrails and human oversight need to evolve as AI usage grows
How to prioritize AI work around patient experience, employee experience, and productivity
If you are an HR leader trying to introduce AI in a high-touch, high-trust environment, this episode offers a grounded look at how to balance innovation, care, employee experience, and responsible adoption.
Additional Resources:
About the guest
Tammy Sergie
