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Full Contact HR: Driving Growth, Owning Outcomes, Leading Change
About this episode
Transcript
In this episode, Thomas Kunjappu sits down with Dennis Richter, Chief People Officer at Fullscript, to talk about how HR can evolve from a back-office function to a business-critical partner. With a background that spans the Army, global operations, and high-growth tech, Dennis shares how his philosophy of accountability, business fluency, and people-first leadership is helping reshape the HR function.
Topics Discussed:
Why defining accountability clearly can unlock real ownership
The hidden cost of “people tax”—and how to reduce it
Why HR teams should think of themselves as revenue-affecting
How to bring execs and managers along for cultural change
The second-degree nature of HR and how to influence outcomes
Proactive people partnership vs. reactive support
Where HR is headed as automation and AI shift entry points
And more!
If you’re leading people in a fast-changing org, this conversation will hit home.
Subscribe for the latest updates and insights on future-proofing HR.
About the guest
Dennis Richter
Dennis Richter is an accomplished Chief People Officer with over two decades of leadership spanning HR, operations, and organizational strategy across global enterprises, high-growth tech companies, and government sectors. Currently serving as CPO at Fullscript, Dennis leverages his diverse background—from leading people teams at Meta, Google, and Ad Hoc to driving operational excellence in the U.S. Army and Deloitte—to transform HR into a strategic force multiplier. Known for his passion for accountability, business partnership, and operational efficiency.
Dennis has overseen cross-functional teams in areas such as talent acquisition, people operations, L&D, analytics, IT, and compliance. His career is defined by building scalable people strategies, driving cultural transformation, and embracing technology and AI to future-proof organizations. Whether optimizing global shared services, advancing DEI initiatives, or guiding companies through hypergrowth and M&A, Dennis consistently aligns people strategy with business outcomes to accelerate growth and resilience.
Dennis Richter is an accomplished Chief People Officer with over two decades of leadership spanning HR, operations, and organizational strategy across global enterprises, high-growth tech companies, and government sectors. Currently serving as CPO at Fullscript, Dennis leverages his diverse background—from leading people teams at Meta, Google, and Ad Hoc to driving operational excellence in the U.S. Army and Deloitte—to transform HR into a strategic force multiplier. Known for his passion for accountability, business partnership, and operational efficiency.
Dennis has overseen cross-functional teams in areas such as talent acquisition, people operations, L&D, analytics, IT, and compliance. His career is defined by building scalable people strategies, driving cultural transformation, and embracing technology and AI to future-proof organizations. Whether optimizing global shared services, advancing DEI initiatives, or guiding companies through hypergrowth and M&A, Dennis consistently aligns people strategy with business outcomes to accelerate growth and resilience.
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
Brita Ohlin on Turning AI Stress Into Practical HR Strategy
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
Built to Adapt: HR Across Generations, Geographies, and the AI Era
Listen to the Episode
Small Team, Big Impact: How to Build and Scale HR from the Ground Up
Listen to the Episode
Scaling with Intention: People, Process, and Tech for Growth
Listen to the Episode
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Listen to the Episode
The New Shape of HR: AI, Shared Services, and the Human Element
Listen to the Episode
The Plus-Shaped Leader: Leading at the Intersection of Law, Business, and HR
Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
The Strategic Pivot: Navigating HR Layoffs, Brand Perception, and the AI Frontier
Listen to the Episode
Trust Is the Strategy: Transparency During Reorgs, M&A, and AI Shifts
Listen to the Episode
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Listen to the Episode
The 24-Month Head Start: Rethinking People, CX, and Capacity with AI
Listen to the Episode
Human First, AI Powered: How One Company Scaled Without Replacing People
Listen to the Episode
People + Strategy: Coaching the System, Not Just the Leaders
Listen to the Episode
Beyond the Seat at the Table: Claiming Authority through Cost Savings and Psychological Trust
Listen to the Episode
Human Connection Is the Product: Why This HR Leader Won’t Let AI Touch the Core
Listen to the Episode
Judgment Over Tools: Leading HR Through the AI Noise
Listen to the Episode
From Service to Predictive: How HR Leads AI as Business Strategy
Listen to the Episode
Future-Proofing HR in a High-Risk Industry: Lessons from the Power Grid
Listen to the Episode
Future-Proof HR Isn’t About Tools: Learning, Judgment, and Communication
Listen to the Episode
People First, AI Forward: Rethinking HR for a Faster, Smarter Future
Listen to the Episode
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Listen to the Episode
The Business Athletes: How HR Leaders Bring AI to Life Without the Hype
Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
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Listen to the Episode
Spreadsheets, Stories, and Strategy: What Moves HR Forward with AI
Listen to the Episode
HR’s New Era: Leading with Data, Empathy, and AI
Listen to the Episode
Stay Curious, Get Creative, Build What’s Next: The Future Proof HR Mindset
Listen to the Episode
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Listen to the Episode
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Listen to the Episode
The leading podcast for the future of HR
The leading podcast for the future of HR
The future of HR is being shaped by real operators doing the work.
If you’ve led change, navigated challenges, or learned valuable lessons in people operations, we’d love to hear your perspective.
Apply below to be considered as a guest on the show.
The future of HR is being shaped by real operators doing the work.
If you’ve led change, navigated challenges, or learned valuable lessons in people operations, we’d love to hear your perspective.
Apply below to be considered as a guest on the show.